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Frequently Asked Questions
Electronic Medical Records Software Support
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technical support


At MedicWare, we place the highest priority on providing the best customer service and technical support in the industry. Like your own business, ours has achieved a solid record of growth by doing what it takes: working closely with our reseller partners and clients to develop solutions, not merely to provide software. We provide all services on a timely basis and offer an impressive range of expertise in specialty areas. We take a personal approach to each client, partner and task.

At MedicWare, we understand that good customer service and technical support are paramount to having satisfied clients and successful installations. More than 40 MedicWare reseller and distributor partners are ready to take your phone calls and email.

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       Please follow the steps to ensure that you receive technical support
       for our products:

   1. Write down any error message relating to your question or problem.

   2. Review our product Reference Manuals for the answer or solution to
       your question.

   3. Review the Frequently Asked Questions section of the manuals and
       our website.

   4. If you cannot solve the problem, try to recreate the problem/operation
       again and make notes of the steps that brought you to the problem.

   5. Call or email the MedicWare Reseller Partner where you purchased
       our product and be ready to give your contact and practice information.

   6. Our Reseller Partners are trained to install and support our product line.
       However, if you still require further assistance, please call our reseller
       partner technical support line at (626) 334-5678 option 2 or email:
       support@medicware.com

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