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stories | success stories
Practice Profile
Coppell Family Medical Center
Champion Physician: Dr. Michael Arthur
Number of medical record electronic users: 35
Patient visits per month: 6,000+
Using MedicWare EMR system since October 2002
Cost savings/benefits: Reduced payroll by 1-2 people (based on attrition)
due to MedicWare electronic medical records system efficiencies.
Reasoning
The Coppell Family Medical Center recognized
an opportunity to improve efficiency while lowering business
costs through the use of MedicWare electronic medical record
software, and results so far have been positive. “We had a huge
problem with departments within our clinic operating based on
individual standards of care and coding methods, which makes
it difficult to accurately bill on all levels of this business,”
says John Niles, office manager. “With MedicWare medical record
electronic software we have a central place that shows when
lab tests are ordered and received, details of the patient visit,
and prescription information, all coded accurately and uniformly.”
Niles says the level of consolidation and accuracy was previously
unattainable without MedicWare medical record electronic system
and benefits the bottom-line as well as the medical professionals
at the clinic and individual patients.
Reducing Error
With MedicWare’s electronic medical
records automation, the clinic was able to immediately remove
human error in many aspects of the operation. For example, lab
tests were a common area of the business being mismanaged. MedicWare’s
centralized system ensures the correct information is communicated
and always available and reduces unneeded lab tests, which were
noted as a “huge drainage hole, just one of many that has been
stopped by MedicWare EMR system.”
Coding errors were another major decision factor when making
the decision to adopt MedicWare EMR system. “The medical record
electronic system provides more detailed charting and billing,
which allows us to more accurately reflect each patient visit
and be reimbursed appropriately and without question,” says
Dr. Arthur.
Paperless Benefits
With 45,000 active patients to track, keeping charts in perfect order is a vital aspect of the clinic’s smooth operation. Paper charts proved to be a problem on many occasions; the vital information was too easily stuck in the wrong place, causing massive headaches when information from the chart was needed immediately. In fact, the cost for filing medical charts was upwards of $85,000 per year in staff hours.
Customer Service
The financial benefits of MedicWare
medical record electronic were undeniable in this clinic’s view,
but it was the intuitive, straightforward design of MedicWare
EMR electronic medical records that was the primary factor in
choosing the software. The service and support the clinic received
in setting up the system was “unequaled.”
“MedicWare is very customer-focused, and has offered excellent support to us,” says Dr. Arthur. “The company is always available and I always receive immediate responses to my requests and inquiries.”
More
on MedicWare patient medical record software >>
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