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stories | success stories
Practice Profile
Murdock Family Medicine
Champion Physician: Dr. David McAtee
Number of MedicWare users: 60
Patient visits per month: 4,000+
Using MedicWare system since September 2001
Cost savings/benefits:
Reasoning
Dr. McAtee recognized that paper charts could lead to redundancies and gaps in recording. Additionally, he noticed that doctors code differently and the entire charting process could use streamlining. It was pending HIPPA regulations however that was the final impetus for him to investigate EMR options for Murdock Family Medicine.
He reviewed numerous services and received demonstrations from many EMR providers, but none seemed to have the true capacity he was looking for until he found MedicWare. “Mainly, I like the fact that MedicWare has the same look and feel of paper charts while providing the extensive benefits of an electronic system,” says Dr. McAtee.
Better Patient Care
Dr. McAtee has realized an unexpected benefit of the new record system – he can provide better patient care by inputting his own chart information as opposed to the way he used to do charting. Before, he would verbally record his thoughts into a dictation device and a transcriber would later transcribe them into the paper charts. Now that he personally inputs patient information and details into the MedicWare system, he can immediately review his thoughts and thoroughly assess the patient’s situation in real-time.
Some patients seem apprehensive of the electronic system Dr. McAtee uses at first, but once they see the benefits, mainly through the printed or automatically faxed prescriptions, they are converts. Dr. McAtee also believes they can feel the difference in their regular interactions with the clinic in the sense that, in general, the electronic system keeps their interaction with the clinic smooth and accurate from start to finish.
True Believers
The nurses at Murdock Family Medicine have also been thrilled with the addition of MedicWare because it makes their work more concise and straightforward. “After using MedicWare, the nurses and I all agree that we would never go back to paper records,” says Dr. McAtee.
Unparalleled Service
“If I were to go back all over again and make this decision knowing all I’ve learned about EMR, I would still choose MedicWare without a doubt,” says Dr. McAtee. “The customer service and technical support is head and shoulders above any other I have ever experienced in my life.”
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