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stories | success stories
Practice Profile
Roman Internal Medicine
Champion Physician: Dr. Charles P. Roman
Number of MedicWare users: 20
Patient visits per month: 1,200+
Implemented MedicWare system: March 2000
Cost savings/benefits: Saved about $40,000 on transcriptions
and increased revenue by 10-15% by coding accurately.
Choices
Despite a variety of EMR programs available, Dr. Roman selected MedicWare EMR, primarily based on its intuitive design and user-friendliness. With a colorful and Windows-like setup, MedicWare is less intimidating and easier to work with, a big benefit to Dr. Roman’s fast-paced practice.
Cost Benefits
The fact that MedicWare allows his staff to optimize billing with no-cost charts is the No. 1 benefit for Dr. Roman’s bottom line. He estimates the clinic has increased revenue by 10%-15% based on correctly coded charting alone. There is no longer any reason to under-code visits, and every time records have been requested to back up a claim the clinic has been paid in full at the level requested.
“MedicWare saves time and greatly boosts our efficiency in the clinic,” says Dr. Roman. “The ease of documentation benefits us on every level, including patient care, reimbursement and management.”
Customer Service
“MedicWare is a company with tremendous integrity, something that is very important to me,” says Dr. Roman. “They are always there when I need help and have been absolutely great in the heat of the battle.”
Early in Dr. Roman’s experience with MedicWare, the clinic had some serious technical problems that were making the system unusable. First he called his hardware providers, thinking there may be a problem on that end, but they said it was a software glitch. Dr. Roman called MedicWare and told him about the problem and was surprised when the CEO of the company got on the next cross-country flight to find and solve the problem in person.
He inspected every software problem there could be and then began checking the hardware. “Sure enough, it was a hardware problem that was causing the disruption, but even though it wasn’t MedicWare’s problem, he sat down then and there, with his software programmers on the phone, and wrote a patch program that undid all the problems,” says Dr. Roman. “He spent the whole weekend at our clinic – working night and day to fix our problem. From that moment on, I knew I was working with a stellar company with the highest level of customer support I’ve ever seen.”
The Best There Is
Dr. Roman admits he’s biased towards MedicWare based on the huge improvements it has made to his practice. He says he often meets people who are skeptical or don’t realize the potential benefits of EMR, or they have had negative experiences with other providers, but they are “blown away” when they see his system and hear about how much it has helped his clinic.
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